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Custom colours matched to the bride's outfit
Policies
A piece cut to your body cannot be resold, so it cannot be returned on a change of mind. If we got it wrong, that is entirely different — and it is on us.
Not returnable, because it was cut to your measurements and fits nobody else. The exception is our own mistake — see below, and it is a real exception, not a formality.
Dupattas, stoles, safa, malas, juttis and clutches come back within fourteen days of delivery, unworn, with the tags on. Refunded in full to the original payment method.
We re-cut it, or refund in full, and we pay the shipping both ways. Send photographs wearing it and we will tell you honestly which of the two it is.
One free alteration on any made-to-measure piece within three months. You pay the postage to us, we pay it back.
Write to hello@acuqstore.com with your order number, which begins ACQ-. You will get a return label if the return is ours to pay for, and an address if it is not. Do not post anything back before you have heard from us.
By comparing the piece against the measurements you sent and the draft we cut. If the shoulder is an inch off what you gave us, that is ours. If your measurements were taken over a jacket, that is a free alteration rather than a refund — and we will say so plainly either way.
Within five working days of the piece arriving with us. Razorpay returns it to the card or account you paid from; your bank may take a few days more to show it.
Shipping, yes, when the return is our fault. Customs duty is collected by your government and not by us, so you have to reclaim it from them — the carrier's paperwork tells you how, and we will send whatever documentation they ask for.
On an accessory, yes, subject to stock. On a tailored piece an exchange makes no sense — an alteration is faster and it is free.
Yes, in full, at no charge, right up to the moment the cloth is cut. After cutting you pay for the cloth only.
Nothing here removes a right you have by law where you live. If your local consumer law gives you more than this page does, your local law wins, and you do not need to argue about it with us.