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Custom colours matched to the bride's outfit
Answers
The questions we are actually asked, answered the way we would answer them on the phone.
Six weeks for a tailored piece, eight if the embroidery is dense. Those dates start from the day the measurements are settled, not the day you pay.
Write to us anyway. We will say honestly whether it is possible, whether the embroidery has to be simplified, or whether something already cut would serve you better. We would rather lose the order than miss the date.
After you have seen a swatch and we have confirmed the date. Nothing is charged while you are still deciding.
Freely, until the cloth is cut. After cutting, colour and cloth are fixed but embroidery density and button choice can still move.
Two alternatives. We post you a printed measuring form with a tape, free, and your local tailor fills it in. Or a cutter measures you over a video call, forty minutes, evenings UK and US time.
Send photographs wearing it. If we cut it wrong we re-cut it and pay shipping both ways. If it is a local alteration, we have left half an inch in the side seams to make that cheap.
Tell us. We cut to today's measurement, leave the seams generous, and do one free alteration in the last three weeks.
Most of what we make goes abroad — the UK, the US, Canada, Australia and the Gulf. Tracked, insured, three to eight working days depending on where.
Probably, and it is not included in the price. We quote the likely duty for your country before you pay so it is not a surprise at the door, and we never under-declare the value.
Free worldwide above ₹15,000. Below that it is ₹250 within India and ₹2,400 elsewhere.
A made-to-measure piece is cut to your body, so no — with the exception of our own mistake, which we fix or refund in full. Ready-to-ship accessories can be returned unworn within fourteen days.
We keep your spare buttons for two years and post them anywhere at no charge.
Broad wooden hanger, cotton cover, dry cupboard, no plastic. There is a whole page on this.